Dear Valued Customers,

We sincerely apologize for the recent series of inconveniences you've experienced due to a culmination of factors, including issues with MTN MoMo, other Mobile Money services, banking network disruptions, and the upgrade of our internal systems. We understand the frustration and impact these issues have had on the processing of orders and our response time to your inquiries.

Last week, a confluence of events led to unexpected challenges in our operations, resulting in delays and slower than usual service. We acknowledge the importance of prompt order processing and timely customer support, and we regret falling short of meeting these standards during this period.

Our team has been diligently working to address each of these issues to prevent similar occurrences in the future. We have conducted a thorough review of our systems and procedures to ensure greater resilience and efficiency moving forward.

Please accept our sincerest apologies for any inconvenience or disruption this may have caused to your business or personal affairs. Your trust and satisfaction are of utmost importance to us, and we are committed to regaining your confidence by delivering the high level of service you expect and deserve.

If you have any outstanding concerns or require further assistance, please don't hesitate to reach out to us. We are here to help and are dedicated to resolving any outstanding issues promptly.

Thank you for your understanding and continued support as we work to improve our services for you.

Warm regards,

Stropay.me Team