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Use our Knowledge Base before contacting support. Our Knowledge Base contains fast answers for frequently asked question and can help you to get the information you need in fast way.

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Support department

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Indonesian Support department

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Orders department

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Verification department

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E-mail notifications

To always receive fresh information on the status of current order/available exchange directions/receive replies to tickets/etc. our support team sends clients emails notifications. Information in these emails can be sometimes crucial for your order completion.

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News

2024-04-01 Happy Easter from Stropay!
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2024-03-20 We sincerely apologize for the recent series of inconveniences you've experienced due to a culmination of factors
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2024-03-18 Important Notice: Nationwide Network Issues Affecting Payments
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2024-03-18 Our systems are back online
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2024-01-06 PUBLIC HOLIDAY
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BITCOIN STEALING MALWARE: When your computer gets infected by this malware, it's capable of changing the user's copied bitcoin address and replacing it with another bitcoin address when pasting it. Cross and double check your pasted bitcoin address during the ordering process. Also check and confirm your bitcoin address from your order before you add payment detail to the order.